By Gerald Kraines
Responsibility management is greater than a conceptual treatment....It is a realistic strategy, with nice instruments, to spot and strengthen remarkable leaders and to create an organizational constitution and tactics that advertise responsibility and function. It demystifies the proposal of management with a collection of rules which are transparent and simple to enforce.
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Managers who, for whatever reason, only vaguely communicate individual accountabilities to subordinates abandon them wondering what they should be and worrying what will happen if they guess wrong. Employees actually prefer clarity when it is a product of constructive two-way communication. They do not want to be ordered around, which is why QQT/Rs must be thoughtfully defined, debated, and mutually decided. However, they do want clarity regarding a manager’s expectations of them and regarding the resources a manager will provide so that they can meet those expectations.
Companies that ignore these natural principles of people-organizational alignment do so at their own peril. How many companies have collected seemingly inexhaustible lists of competencies and conducted massive 360-degree surveys of their employees in order to improve employee effectiveness? Nowhere in these processes is there any accurate appraisal of an individual’s horsepower in relationship to the size of role he or she occupies. There is simply no language, no conceptual map, or no practical means for them to do so.
Why shouldn’t we be able to approach that task in a far less complex manner? The first clue is to go back to our metaphor of a role as a basket of QQT/Rs. Is there something about any role’s QQT/Rs that can inform us about its size or complexity? As we’ve already seen, an assignment is called a QQT/R (for quantity, quality, time, and resources)—essentially the delegation of an output. It is a requirement to get something done at a defined quality standard and using specified resources, all within a targeted completion time.
Accountability Leadership by Gerald Kraines